Refund Policy

Last updated: July 20, 2026

This Refund Policy applies to purchases made through Universe Network Inc. storefronts, including Wearables (universenetworkstore.com) and Accessories (universeaccessories.com), and any other official Universe Network e-commerce channels.

1. Eligibility. You may request a refund within 30 days of the original purchase date for unused, unopened items in original packaging, with proof of purchase.

2. Digital & Service Products. Digital goods, software licenses, and activated subscription services are non-refundable once access has been delivered, except where required by applicable law.

3. Defective / Damaged Goods. If an item arrives damaged or defective, contact us within 14 days of delivery at Support@UniverseNetworkInc.com. We will arrange a replacement or full refund at no additional shipping cost to you.

4. How to Request. Email Support@UniverseNetworkInc.com with your order number, purchase date, item(s), and reason for the request. Approved refunds are processed to the original payment method within 5–10 business days.

5. Shipping. Unless the return is due to our error or a defective product, return shipping costs are the customer’s responsibility. Refunds exclude original outbound shipping fees unless required by law.

6. Exclusions. Personalized, custom-made, hygiene-sensitive, or final-sale items may be excluded from return when clearly marked at checkout.

7. Chargebacks. Please contact us before initiating a chargeback so we can resolve the issue directly.

8. Contact. Universe Network Inc., 1126 S. Federal Hwy Suite #196, Fort Lauderdale, FL 33316 · Legal@UniverseNetworkInc.com · Support@UniverseNetworkInc.com

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